Privacy Policy | Fair Crown Casino

Information we may collect

When you visit or use Fair Crown Casino, information may be collected to provide a secure and functional gambling service. The type and amount of information collected will depend on how you use the website, whether you create an account, and which services or features you access. We aim to collect information that is reasonably necessary for the purposes described in this policy.

Account and identity information

This may include your name, date of birth, contact details, account login information, residential information and other details you provide when registering or managing an account. We may also record your preferences, communications with us, responsible gambling settings and information needed to help us understand and support your use of the service.

Verification and compliance information

To help confirm your identity, age and eligibility, we may request verification documents or other information. This can include identity documents, proof of address, information about the source of funds where appropriate, and records of checks carried out to prevent fraud, money laundering, underage gambling and other prohibited activity. These checks may be completed by service providers acting on our behalf.

Payments and transactions

We may handle information about deposits, withdrawals, wagers, winnings, account balances, payment methods and transaction history. Payment information may be processed through specialist payment providers. We do not intend to collect or retain more payment information than is needed to process transactions, manage risk, investigate disputes and meet applicable obligations.

Technical, device and usage information

When you use the website, technical information may be recorded, such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and information about how you interact with the site. This information may help us maintain security, diagnose technical problems, improve performance and understand general usage patterns.

How we use information

Personal information may be used for the following purposes, depending on the circumstances and the information involved:

To create, operate and maintain your player account.
To process deposits, withdrawals and other account transactions.
To confirm your identity, age and eligibility to use the service.
To carry out security, anti-fraud, risk management and responsible gambling checks.
To provide customer support, respond to questions and investigate complaints or disputes.
To communicate with you about your account, transactions, security, service changes and important notices.
To meet legal, regulatory, court, tax, accounting and other compliance obligations that apply to the service.
To monitor, test and improve website features, systems, content and user experience.
To detect, prevent and investigate misuse, unauthorised access, suspicious activity and breaches of our terms.
To send marketing communications where this is permitted and where you have provided consent or another lawful basis applies.

We may combine information from different parts of the service when this is reasonably necessary for account administration, security, compliance, support or service improvement. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted by law or explained to you.

Marketing communications

If you receive promotional emails, messages or other marketing communications, you can usually opt out by using the unsubscribe option provided in the communication or by contacting us. Withdrawing consent to marketing will not affect essential service messages, such as account, payment, security or responsible gambling communications. Your request may take a short time to apply to communications already scheduled.

Cookies, sharing and security

Cookies and similar technologies

Fair Crown Casino may use cookies and similar technologies to keep the website operating, remember preferences, support account functions, help protect against fraud, measure performance and understand how visitors use the site. Some cookies may be provided by service providers that help operate analytics, security, payment or website functions. Cookies may be session-based or remain on your device for a longer period.

You can manage, restrict or delete cookies through your browser settings. If you block or remove certain cookies, some website functions may not work correctly, and you may need to enter information again. Browser settings vary, so please refer to your browser's help information for instructions.

When information may be shared

Personal information may be shared where reasonably necessary to provide the service or meet our obligations. This may include sharing information with payment providers, identity and verification services, technology and hosting providers, customer support providers, security and fraud prevention services, professional advisers and other suppliers that assist with website operations. These providers should only handle information for authorised purposes and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where required or permitted by law, in response to a valid legal process, to protect the safety and integrity of the service, or to investigate suspected fraud, unlawful activity, breaches of terms or risks to players. If the business or its services are reorganised, transferred or combined with another operation, information may be transferred as part of that process, subject to appropriate safeguards.

Keeping information secure

Reasonable administrative, technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security measures can include access controls, encryption or protected transmission, monitoring and staff or supplier confidentiality requirements. No online service can guarantee complete security, so you should keep your passwords confidential, use a secure device and contact support promptly if you suspect unauthorised account activity.

Your privacy rights and other important information

How to exercise your data rights

You may contact support@faircrowncasino-online.top to ask about the personal information associated with your account. You can request access to your data, ask for inaccurate or incomplete information to be corrected, request deletion of your data where applicable, or withdraw consent to marketing communications. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to take reasonable steps to verify your identity before responding.

Your rights are not absolute and may be subject to exceptions. For example, we may need to retain or use information to meet legal obligations, protect the service, prevent fraud, resolve disputes, complete a transaction, or maintain records needed for responsible gambling and compliance purposes. If a deletion or access request cannot be completed in full, we will aim to explain the relevant reason where appropriate.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, payment, security and compliance records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or placed beyond ordinary use.

Children and age restrictions

The service is intended for adults who are legally entitled to participate in online gambling in their location. We do not knowingly invite children to create gambling accounts. If we become aware that information has been provided by a person who is not permitted to use the service, we may take steps to close the relevant account, investigate the circumstances and delete information where appropriate and legally allowed.

International handling and policy updates

Some suppliers or systems used to operate an online service may be located outside Australia. Where personal information is handled across borders, reasonable steps should be taken to protect it and to support compliance with applicable privacy requirements. This policy may be updated from time to time to reflect changes to the service, technology, legal requirements or privacy practices. The updated version will apply from the date it is made available on the website. You should review this page periodically.

If you have a privacy question, concern or request, contact support@faircrowncasino-online.top. We will review the matter and respond within a reasonable timeframe, subject to identity checks, the nature of the request and any legal or security restrictions that apply.